UX EXPERIENCE

Infocus Healthcare

UX Content Designer (Contract) // 2021 – Present

• Created content strategy that helps users understand how their privacy is maintained in group therapy sessions.

• Redesigned client’s home page by prioritizing and restructuring content to promote increased user interaction.

• Built wireframes in Figma to bring clarity and unity to business stakeholders, product teams, and development teams.

 

Northwestern University

Graduate Student // 2021 – 2022

• Reimagined Splitwise’s content strategy to improve user engagement based on frustrations found through user research.

• Developed content strategy to educate users on new shopping offering to be implemented by brands with strong online and physical presences, like lululemon.

• Worked through design thinking cycle with product, research, and design specialists to prototype a restaurant finder app with pandemic-related filters.

• Built sitemap, wireframes, and user flows in Figma for an outdoor dining app.

• Cultivated writing techniques, from crafting narrative stories to constructing technical user guides.

 

PROFESSIONAL EXPERIENCE

ZS Associates

Senior Finance Associate, Client Accounting // 2019 – 2020

• Uplifted a Project Financials training for internal stakeholders by collaborating with department leads to reduce content by half, leveraging visuals to explain core concepts seamlessly.

• Led 20+ monthly calls with leadership to review performance metrics for a $100M portfolio of client programs.

 

Standish Management

Senior Associate, Fund Accounting // 2016 – 2018

• Managed investor relations efforts for a $1B Silicon Valley venture capital firm.

• Remodeled the investor relations function for a prominent $1B Silicon Valley venture capital client by empathizing with investors and communicating with client leads to identify areas of improvement.

• Established frameworks for delegating and ensuring timely response of investor requests across a 40-person team.

 

Northern Trust Hedge Fund Services

Officer, Financial Control // 2013 – 2016

• Edited and provided feedback on training material content used to teach new hires about team processes and technical proprietary systems. 

• Reduced financial statement preparation time by 50% for a $1B private equity client, resulting in increased client satisfaction and commendation by leadership.